FAQs
Transport costs are allocated according to your terms of business with the Fluidra Group. When you place an order, the shipping costs are automatically assigned depending on the delivery address and the type of product. If the order includes some products that due to their characteristics are considered "special", the order will enter without shipping cost and it will be the customer service team who will add the corresponding charge. You can always see this information in the "My orders" section.
The delivery method is Standard and delivery times depend on the availability of stock and the delivery address. Once you have placed your order, you will be able to check the forecast and delivery date in the section "My orders".
We ship our orders to Bulgaria and Romania.
In your private area you have the "Address book" section available, where you will see your billing address, the address of your assigned branch and all the delivery addresses you have registered as a customer. Remember that if you need to add or modify data and addresses, you must contact Customer Service (by writing to administration@fluidrabalkans.com or by calling +359 32 950 023). Once modified and synchronized, you will be able to see your new details in your private area.
Yes, you can change the delivery address of your order by contacting Customer Services (by writing to administration@fluidrabalkans.com or by calling +359 32 950 023).
Yes, when you place your order you have the option to choose from your existing addresses or add a new address by filling in the delivery address details on the form before confirming your order.
Yes, when you have added your products to the shopping cart and you are processing the order, you can choose between the options "Shipping" or "Collection at a branch". If you select the option "Collection at a branch", the information of the PRO Center you have been assigned will be loaded, where the goods will be sent. In addition, you will receive a notification when it is available for collection.
No, the order can only be picked up at your assigned PRO Center. If you need to be assigned a new Pro Center, or this need will be recurrent, please contact Customer Service (by writing to administration@fluidrabalkans.com or by calling +359 32 950 023).