FAQs

Information on exchanges, returns and faulty goods

To manage an exchange or return of one or more products in your order, you must contact our Customer Service (by writing to administration@fluidrabalkans.com or by calling +359 32 950 023) to help you manage it.

Once the exchange or return has been arranged with the Customer Service Department, they will inform you about the refund or exchange terms. You can contact them again  by writing to administration@fluidrabalkans.com or by calling +359 32 950 023.

The most effective option is to contact our Customer Service directly, by writing to administration@fluidrabalkans.com or by calling +359 32 950 023, so that they can tell you how to solve the problem.