FAQs

GENERAL INFORMATION

1. I forgot my password. How can I retrieve it?

Please click on “forgot password” link and then introduce your e-mail account. You will receive an e-mail with the instructions to define your new password.

2.Who is allowed to purchase products on that online shop?

That virtual shop is exclusively designed and managed only for professional customers of Fluidra Balkans.

3.What product prices and shipment costs can I find on the on-line shop?

You will find the same product prices and shipment costs that you currently have as a Fluidra Balkans customer.

4.What payment terms and conditions can I find on the on-line shop?

You will find the same payment terms and conditions that you currently have as a Fluidra Balkans customer.

SALES ORDERS

5. Is there any difference between a “classic” sales order and a “web” sales order?

There is no difference. Moreover, using the web you will be able to get info form all of your “classic” sales orders, including stock availability or sales order status.

6.How can I check if the sales order has been confirmed, its status or other details?

Every time there is a change on the status of the sales order you will receive an e-mail with the detailed info. Moreover you can click on the option “sales orders” on the user menu, where you can find any detail of all sales orders you asked for.

7. What happens if I click the option “Ship when order is completed”?

If you click that option, the sales order only will be shipped when all products are available.

QUOTATIONS FOR MY CUSTOMERS

8.How can I edit a personalized quotation for my customers?

Once you selected all the desired products, go to the shopping cart and click the button “Create a Quotation”. A new page will appear where you can set up your sales margin per product, include new quotation items (other products, installation costs, etc.) and register your customer invoicing data.

9.Can I save a quotation for a customer and re-use it again?

Go to “my quotations” option on the user menu. You will find there all the quotations you created. You could edit, copy or print them every time you want.

10.¿Where are my customer data stored?

Your customer data are stored on the Fluidra Pro database, but on separate and secured files where nobody from Fluidra’s personnel has rights to access it. Please look at Legal. Conditions of the site for more details.